A review of customers’ experiences with cashless loan and savings collections in Bangladesh
SAJIDA adopts mobile money to digitise collections
Nasima is not alone in her struggle. SAJIDA’s field officers (FOs) have heard multiple complaints from group members who struggle to attend borrowers’ meetings to repay their loans. When BFA surveyed SAJIDA field officers, 87% noted that less than half the group attended meetings regularly. Many members were, instead, making their payments through another member who was able to attend. In a parallel survey with clients, or “members” as SAJIDA calls them, BFA found that only 7.7% of members looked forward to group meetings, while only 3.9% socialised at these meetings. Those who did not attend group meetings were simply too busy to step away from their place of business or from family responsibilities.