SAJIDA Foundation’s Experience Offering Repayment and Savings Collections Using Mobile Money
SAJIDA Foundation developed a digital financial services (DFS) solution, with support from the OPTIX program, to offer cashless payment services to its clients. Clients can repay loans and make deposits at a time and place convenient for them. SAJIDA has now been handling between 20,000 and 24,000 transactions from 8,000 clients totaling Tk. 48 million (US$600,000) every month. Customers appreciate the flexibility and convenience of mobile payments. While a positive business case for the institution remains challenging but attainable, SAJIDA is embracing change retraining staff to reflect altered staff responsibilities.